Comprehensive training and operational blueprint at Corso Atlanta enable Galerie Living to elevate service so that that seniors and families can live life to the fullest
(Atlanta, GA – April XX, 2023) Atlanta-based senior living innovator Galerie Living has collaborated with Forbes Travel Guide, the global leader is hospitality excellence, for customized luxury service guidelines and training for management and associates at Corso Atlanta to elevate resident experience and lay the groundwork for organizational culture at all Corso senior living communities. Galerie Living is one of very few senior living companies to undertake Forbes Travel Guide training, originally developed for and employed at the world’s top luxury hotels, restaurants and spas.
“For more than two decades, Galerie Living has been focused on creating places where seniors and their families enjoy their lives to the fullest. By collaborating with Forbes Travel Guide, the gold standard in hospitality, we want to create a new norm for service delivery and reinforce and enhance our culture of excellence,” said Tim Gary, Founder and CEO of Galerie Living. “Our goal is to create more good days for residents and families.”
With over 60 years in the hospitality sector, Forbes Travel Guide is the global authority on five-star service, providing world-class, professional development resources to many of the world’s most beloved hospitality brands, including the Mandarin Oriental Hotel Group, Marriott International, Hilton Worldwide Hotels & Resorts, as well as other organizations that make exceptional service a pillar of their business model. Forbes Travel Guide is also known for its independent Star Ratings of luxury hotels, restaurants, spas and ocean cruises in more than 80 countries.
“Galerie Living has demonstrated a commitment to creating a culture that prioritizes the needs of residents and their families through courteous, consistent, knowledgeable and thoughtful service,” said Hermann Elger, Forbes Travel Guide CEO. “We have been honored to be a part of developing this sense of care and community at Corso Atlanta.”
The rigorous customized engagement includes a comprehensive blueprint for organizational culture at Corso Atlanta that focuses on service excellence to ensure positive interactions with residents and families. The guidelines and training outline expectations for housekeeping, concierge services, security, dining facilities at the properties, engineering and maintenance, health and wellness facilities, care teams and social programming.
“At Galerie Living, we are relentlessly focused on developing and operating senior living communities where individuals live happier and healthier for longer, where care workers are recognized as care heroes, where people are empowered to reach their wellness goals and where wonderful memories are made,” said Joshua Peterson, President of Galerie Management. “The collaboration with Forbes Travel Guide helps our full team achieve our vision for excellence and ensures consistency that is so important as we grow.”
“This training experience made me believe more than ever that employee empowerment and recognition should be at the heart of our culture,” said Tina Hrinda, Director of Culture & Advocacy. “Using the skills and insights from Forbes Travel Guide to foster that culture is going to be what ultimately helps us achieve outstanding customer service.”
About Galerie Living
Founded in 1996, Galerie Living is an award-winning developer and operator of innovative senior living communities. We create unexpected happiness in life for seniors, families, and communities while demonstrating excellence in every regard. We are transforming the senior living experience, blending design, technology, and operational expertise to create highly connective experiences and communities. Rather than looking at what the industry says senior living should be, our communities are created and imagined by our hearts, by our instincts, and by our residents. For more information, visit Galerie Living.
About Forbes Travel Guide
Forbes Travel Guide (“FTG”), the global authority on genuine Five-Star service, provides world-class professional services to the hospitality industry and other service-oriented businesses such as luxury retail, residential, healthcare and private clubs through bespoke training solutions, evaluation services and custom service standards. Started as Mobil Travel Guide in 1958, the company created the first Five-Star rating system in the United States. Today, in addition to providing professional services, FTG is the only independent, global rating system for luxury hotels, restaurants and spas. FTG’s prestigious annual Star Awards can only be earned through the company’s objective, in-person inspection process. For more information on FTG services, please visit partner.forbestravelguide.com.
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